U.S. flag

An official website of the United States government

Dot gov

Official websites use .gov
A .gov website belongs to an official government organization in the United States.

Https

Secure .gov websites use HTTPS
A lock () or https:// means you’ve safely connected to the .gov website. Share sensitive information only on official, secure websites.

Breadcrumb

News

Resource

VCF Overview

September 18, 2023

A presentation for individuals who are filing a claim with the VCF, or those who are interested in how the VCF operates. 

Change Log:

September 18, 2023: updated timing for payment processing

June 28, 2023: updated text with more information regarding debris removal eligibility

July 30, 2021: changes made to reflect updated information regarding registration deadlines

Associated Document:
Resource

Definitive Proof of Presence

September 18, 2023

Definitive Proof of Presence Documentation

[September 18, 2023]: Added "TWU Local 100" for NYCTA employees presence information..

[June 15, 2023]: Added Volunteers Who Signed in at Trinity Church to list.

[May 8, 2023]: Added NY City Department of Sanitation to list.

[April 20, 2023]: Removed entry for TWU Local 100

Associated Document:
Resource

Claim Review Process

September 18, 2023
A summary of the claim review process.
Associated Document:
Resource

When to Appeal vs. When to Amend

September 18, 2023

September 18, 2023: updated to reflect new payment processing timeline

Associated Document:
Resource

Email – VCF Policy Update Payments and Compensation Appeals – September 14, 2023

September 14, 2023

Email – VCF Policy Update Payments and Compensation Appeals – September 14, 2023

Messages from the Special Master

Message from the Special Master on the 22nd Anniversary of the September 11th Attacks

September 11, 2023
Dear Friends, It has been 22 years since the 9/11 terrorist attacks on the United States. In thinking about my message on this day of commemoration, that number seemed particularly important. Out of curiosity, I checked. And while I am by no means an advocate of numerology, I found it interesting that the number 22 is thought to represent a sense of diplomacy and cooperation, combined with stability, hard work, and practicality.
Resource

Email – A message from the Special Master – September 8, 2023

September 8, 2023

Email – A message from the Special Master – September 8, 2023

VCF FAQ

1.2 我提出了我的索赔。何时将对我的索赔作出裁决?

September 6, 2023

一般情况下,我们将根据提交《索赔表》的日期以“先进先出”的顺序审核索赔。这意味着VCF会优先处理那些等待了较长时间的索赔,然后才开始审核较新提交的索赔。只有在所有的必需的信息提交后,索赔才会被优先审核。

VCF继续努力缩短对索赔做出裁决所需的时间,并且正在努力在提交《索赔表》或修改后的一年内做出裁决(假定已提交了处理索赔所需的全部信息)。

下面的索赔审核时间线图表反映了最新的审核索赔的状态。该时间线图的日期仅适用于有序提交的索赔, 也就是说,索赔申请拥有VCF 用以确定索赔人资格和计算赔偿金 所需的必要文件。由于未同所需文件一起提交而处于待用或搁置的索赔需要更长的时间进行审查,并不反映在该时间线图中。

VCF FAQ

1.2 Złożyłem/am wniosek. Kiedy zostanie podjęta decyzja w mojej sprawie?

September 6, 2023

Na ogół wnioski są rozpatrywane w kolejności napływania – na podstawie daty złożenia formularza wniosku. Oznacza to, że wnioski oczekujące na rozpatrzenie dłużej mają pierwszeństwo przed wnioskami nowymi. Wnioski zostają przedłożone do rozpatrzenia w pierwszej kolejności tylko wtedy, kiedy załączono do nich wszystkie wymagane informacje.

VCF FAQ

1.2 I filed my claim. When will a decision be made on my claim?

September 6, 2023

As a general rule, claims are reviewed in “first in, first out” order based on the date the Claim Form was submitted. This means the VCF prioritizes claims that have been waiting longer before beginning review of newer submissions. Claims are prioritized for review only after all required information has been submitted.

The VCF continues to work to shorten the timeframe needed to decide a claim and is working towards issuing determinations within one year of submission of the claim form or amendment (assuming all information needed to process the claim has been submitted).

VCF FAQ

1.2 Ya presenté mi reclamo. ¿Cuándo se decidirá?

September 6, 2023

Como regla general, los reclamos se revisan por orden de llegada, siguiendo el orden de la fecha en que se presentó el formulario de reclamo de compensación. Esto significa que el VCF prioriza los reclamos que han estado en espera por más tiempo antes de comenzar a revisar los reclamos más recientes. Los reclamos se priorizan para revisión sólo cuando toda la información requerida ha sido presentada.

VCF FAQ

6.3 When can I expect to receive payment and will the payment be pro-rated?

September 1, 2023

The VCF does not pro-rate payments. Your claim will be paid in full for the calculated loss amount at the time the payment is processed.  

VCF FAQ

6.1 What if my bank account or address has changed since my last payment?

September 1, 2023

If you have already received at least one payment from the VCF and your banking information has changed since the last payment was processed, you must complete a new ACH Payment Information Form and upload it to your online claim as quickly as possible.  When uploading the new ACH form, you should include a letter stating that the new form should replace the banking information currently associated with your claim. If your address has changed, please call our Helpline at 1-855-885-1555 for assistance in updating our records.

VCF FAQ

4.3 When should I amend my claim and when should I appeal? (Updated: September 1, 2023)

September 1, 2023

You should appeal if you are challenging the VCF’s determination on your claim.

You should amend if you are seeking a new determination based on new information.

If you file an eligibility appeal, compensation review will not start until after a decision is made on your appeal. In all cases, filing an amendment or appeal will not affect payment on the original determination.

VCF FAQ

4.2 What should I do if I do not intend to appeal the decision on my claim?

September 1, 2023

If you do not intend to appeal, you do not need to do anything. If the VCF sent you an award letter, we will begin processing any applicable payment on your claim. If you received a letter notifying you that your claim was denied, it will remain in that status.  If in the future you have new information to submit to the VCF that you believe may change the eligibility decision on your claim, you may amend your claim.  

VCF FAQ

4.1 How do I appeal the decision on my claim?

September 1, 2023

An appeal can be filed within 30 days after the VCF has notified you of the eligibility or compensation decision on your claim. You may appeal only if your eligibility denial letter or award letter includes an Appeal Request Form.

If you intend to appeal the decision on your claim, there are specific steps you must take and specific deadlines that apply. Your eligibility denial or award letter will include detailed information about how to appeal the decision.

Report

August 2023 Monthly Statistics Report

August 31, 2023

Statistics as of August 31, 2023

Associated Document:
Resource

Email – Quarterly Update - Premature and Insufficient Claims Report – August 16, 2023

August 16, 2023

Email – Quarterly Update - Premature and Insufficient Claims Report – August 16, 2023

Resource

Email – VCF Non-Economic Loss Award and Certified Conditions Fact Sheet and Website Updates

August 4, 2023

Email – VCF Non-Economic Loss Award and Certified Conditions Fact Sheet and Website Updates

Resource

Letters of Administration with Limitations

August 4, 2023

Change Log: August 4, 2023: Policy updated regarding NY LOA processing and payment. Footnote 1 updated to reflect current NY State legislation.

 

Associated Document:
Resource

Just the Facts

August 1, 2023
Just the Facts clarifies some common misconceptions about the VCF on a range of topics including who is eligible, how awards are determined, information on VCF registration deadlines, presence documentation, and how to register and file claims.
Associated Document:
Report

July 2023 Monthly Statistics Report

July 31, 2023

Statistics as of July 31, 2023

Associated Document:
Resource

Non-Economic Loss Awards and Certified Conditions Fact Sheet

July 31, 2023

Non-Economic Loss Awards and Certified Conditions Fact Sheet

Resource

任命个人代表

July 20, 2023

Change Log:

July 20, 2023: updated to reflect that Special Master PR Appointment requests do not need to be notarized. Requests only need to be sworn under the penalty of perjury.

Adding sworn statement.

Associated Document: