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Contact Us

Representatives are available Monday to Friday, 8:30am to 5:00 pm Eastern Time to help you Register with the VCF, answer questions about the application process or your claim, or to help guide you if you need help using the online claims system. 


  • Contact us at our Toll-free number: 1-855-885-1555 (Monday to Friday, 8:30am-5:00pm, except Federal Holidays).
  • Contact 1-855-885-1558 for the hearing impaired. 
  • Contact 1-202-514-1100 if calling from outside the United States.


Need an interpreter?

The Helpline is staffed with Spanish-speaking representatives. If you require support in another language, interpreters are available. Listen carefully to the Helpline menu options and alert the Helpline representative that you need an interpreter and one will join the call shortly.


VCF Mailing Address:

September 11th Victim Compensation Fund
P.O. Box 34500
Washington, D.C. 20043

Overnight deliveries can be made to:

September 11th Victim Compensation Fund
Claims Processing Center
1220 L Street NW
Suite 100 - Box 408
Washington, DC 20005-4018