News

Dear Friends, It has been 22 years since the 9/11 terrorist attacks on the United States. In thinking about my message on this day of commemoration, that number seemed particularly important. Out of curiosity, I checked. And while I am by no means an advocate of numerology, I found it interesting that the number 22 is thought to represent a sense of diplomacy and cooperation, combined with stability, hard work, and practicality.

Resource

Email – A message from the Special Master – September 8, 2023

September 8, 2023

Email – A message from the Special Master – September 8, 2023

Associated Document:

Email - A message from the Special Master - September 8, 2023

VCF FAQ

6.3 When can I expect to receive payment and will the payment be pro-rated?

September 1, 2023

The VCF does not pro-rate payments. Your claim will be paid in full for the calculated loss amount at the time the payment is processed.

VCF FAQ

6.1 What if my bank account or address has changed since my last payment?

September 1, 2023

If you have already received at least one payment from the VCF and your banking information has changed since the last payment was processed, you must complete a new ACH Payment Information Form and upload it to your online claim as quickly as possible. When uploading the new ACH form, you should include a letter stating that the new form should replace the banking information currently associated with your claim. If your address has changed, please call our Helpline at 1-855-885-1555 for assistance in updating our records.

VCF FAQ

4.3 When should I amend my claim and when should I appeal? (Updated: September 1, 2023)

September 1, 2023

You should appeal if you are challenging the VCF’s determination on your claim.

You should amend if you are seeking a new determination based on new information.

If you file an eligibility appeal, compensation review will not start until after a decision is made on your appeal. In all cases, filing an amendment or appeal will not affect payment on the original determination.

VCF FAQ

4.2 What should I do if I do not intend to appeal the decision on my claim?

September 1, 2023

If you do not intend to appeal, you do not need to do anything. If the VCF sent you an award letter, we will begin processing any applicable payment on your claim. If you received a letter notifying you that your claim was denied, it will remain in that status. If in the future you have new information to submit to the VCF that you believe may change the eligibility decision on your claim, you may amend your claim.

VCF FAQ

4.1 How do I appeal the decision on my claim?

September 1, 2023

An appeal can be filed within 30 days after the VCF has notified you of the eligibility or compensation decision on your claim. You may appeal only if your eligibility denial letter or award letter includes an Appeal Request Form.

If you intend to appeal the decision on your claim, there are specific steps you must take and specific deadlines that apply. Your eligibility denial or award letter will include detailed information about how to appeal the decision.

Report