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How to Access the Online Claims Management System

The online claims management system is accessed via the Internet.  The current supported browsers are:

  • Chrome
  • Microsoft Edge

Please review the Acceptable Use Policy to understand your responsibility when using the system.


To access the system, click on this link, or copy this link into your web address field:  https://www.claims.vcf.gov/

You can also access this page via the VCF website:

VCF.gov Register button





There are several key steps involved in submitting your claim through the online claims management system:

  • Creating an account
  • Registering with the VCF
  • Submitting a claim
  • Uploading supporting documents

Detailed instructions for many of these steps are available on the Claims Management System page.  Should you have a question at any time about using the online claims management system, please call the VCF Helpline at 1-855-885-1555.  Representatives are available Monday to Friday, from 8:30 a.m. – 5:00 p.m.

Associated document
Last updated
October 1, 2020