On December 18, 2012, I posted to this website a message with very important information on the claim review process and tips for helping the VCF to process your claim as efficiently as possible.
As part of that message, I explained that the VCF review process begins when the VCF receives both your Eligibility Form and the original, signed Attestations, Certifications, and Exhibits that allow us to request information about your claim from other organizations. Because many of these organizations require us to provide original signatures, you must submit these documents to the VCF by mail. If you submitted your claim online and uploaded copies of these documents, it is still required that we receive the original, signed documents before we can effectively review your claim.
As of April 5, 2013, we have received over 2,770 Eligibility Forms for which we do not yet have the original Attestations, Certifications, and/or Exhibits. These claims cannot be fully reviewed until the entire set of documents is received. If you filed your Eligibility Form and have not yet mailed these documents, I encourage you to do so immediately. If you have questions about what is required or need confirmation of what the VCF has received for your claim, please contact our toll-free Helpline at 1-855-885-1555. For the hearing impaired, please call 1-855-885-1558 (TDD). If you are calling from outside the United States, please call 1-202-353-0356.
View our new report of VCF activity as of April 5, 2013.