CONTACT US

If you need assistance using this website or with your submission, you can call our toll-free Helpline at 1-855-885-1555 (or 1-855-885-1558 for the hearing impaired). If you are calling from outside the United States, please call 1-202-514-1100.


Staff are available to answer your questions Monday through Friday from 8:30 a.m. to 5:00 p.m. Eastern Time.


Foreign Language Support: The Helpline is staffed with Spanish-speaking representatives and support is available in all languages through the use of highly skilled interpreters. Please listen carefully to the Helpline menu options and alert the Helpline representative to your need for an interpreter and one will join the call shortly.

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A message for claimants who are represented by an attorney: If you are working with an attorney, the best way to get updated information about your claim is to call your attorney. Your attorney is in the best position to let you know exactly what has been submitted to the VCF and when it was submitted, and can update you on any requests the VCF has made for additional information. You can also talk with your attorney about requesting that the VCF send you a copy of any letters we mail to your attorney about your claim.


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To easily search the site based on a keyword: Go to the page you want to search and type "Ctrl + F" on your computer. A search bar will open in your browser either at the top or bottom of the page. Enter the search word in the "Find" box and each instance of the word, if found on the page, will be highlighted. You can scroll down the page to see all of the highlighted entries or click on "Next" or "Previous" in the search bar.


VCF Mailing Address:

September 11th Victim Compensation Fund

P.O. Box 34500

Washington, D.C. 20043


Overnight deliveries can be made to:

September 11th Victim Compensation Fund

Claims Processing Center

1220 L Street NW

Suite 100 - Box 408

Washington, DC 20005-4018