Effective June 13, 2016, Stefanie Langsam was named a Deputy Special Master of the September 11th Victim Compensation Fund ("VCF").
Since joining the VCF in 2011 as a consultant to the program, Stefanie has played an invaluable role “behind the scenes.” She has held a key role on our leadership team on operational, communications and policy aspects of the VCF, and has been a key member of the team leading the reauthorization planning effort. In her new role as a U.S. Department of Justice employee, she will continue with those responsibilities, and will also be directly in charge of our day-to-day operations, including the claims management system, internal and external communications, reporting, payment, document management, and various other activities.
Stefanie worked on the original VCF from January 2002 until 2004 when it closed. During that time, she was the project manager at IBM and led the teams responsible for the design of the claims management database; the operations of the helpline, claims assistance facilities and appeals process; and the first-level review of claim submissions.
Stefanie holds an MBA from the University of Maryland Robert H. Smith School of Business and has over 25 years of broad-based management and leadership experience in both administrative and operations environments, with a focus on customer relationship management. She has spent the past 20 years of her career working with government clients and has proven herself as an outcomes-oriented professional who is passionate about work that has a direct impact on the organization and those they serve. Prior to joining the Department of Justice, Stefanie owned her own consulting firm for ten years, which she launched following a successful career at IBM Business Consulting Services (formerly PriceWaterhouseCoopers and Price Waterhouse LLP).
Deborah Greenspan will continue to serve as Deputy Special Master and Chief Executive Officer of the program, working closely with Stefanie in the administration of the VCF.