Claims Management System (CMS) and Online Claim Form Enhancements
Updated: February 1, 2016
The Special Master understands that law firms representing multiple claimants face unique needs when using the online Claims Management System. In response to feedback received from law firms, several enhancements and new features have been added to the system to make it easier to use and more efficient for filing and updating multiple claims.
February 1, 2016
Several changes were made to the system as a result of the VCF Reauthorization. Click here for details.
December 28, 2015
The Claims Management System was updated on December 21, 2015 with several enhancements. These include:
In addition, we have an important reminder: When editing a previously submitted form (Registration, Eligibility or Compensation), you MUST click “Save” or “Save & Continue” once you edit the information in order for it to save. Although you do not need to re-submit the form, you must click one of the “Save” options or the data will not be saved in our system.
August 31, 2015
The VCF has prepared a guide to assist law firms in using the new functionality that became available in the online Claims Management System in August 2015.
August 5, 2015
The Claims Management System was updated on August 5, 2015 with several major enhancements. These include reducing the number of required fields on the Eligibility and Compensation Forms, adding an option to amend a claim for non-economic loss, and providing a new way to amend a claim to add or change the information about the Authorized or Personal Representative. Click here for a complete list of enhancements that became available on August 5, 2015.
July 14, 2014
The Claims Management System was updated on July 14, 2014 with enhanced email notifications.
The first update was made to the email that confirms a file upload. The email will be sent directly after the upload occurs and will indicate the specific claim to which the file was uploaded and the document category selected to identify the file. This email will be sent to the user who uploaded the file.
The second update adds a new email notification when the VCF uploads outgoing correspondence to a claim. This email will be sent to the claim owner and will include the specific claim number to which the correspondence was added. These emails are batched and sent once each day even if more than one letter has been uploaded to the claim on that date. Only the user who initiated the claim through the website (i.e., the claim owner) will receive the email. Please contact the VCF if you need to change the claim owner on a claim.
To view correspondence uploaded by the VCF, log in to the claim and select the "Claimant Search" tab. Click on the "View Details" icon and then the "Outgoing Correspondence" tab.
July 10, 2014
Changes were made to the drop down list of document types that appears when you upload documents to a claim. The document type “Appeal Request Form and Pre-Hearing Questionnaire” has now been separated into two document types: “Appeal Request Form” and “Pre-Hearing Questionnaire”. Please upload these documents separately using the specific document type for each form.
May 16, 2014
The Claims Management System now includes a "Law Firm Drop Point" to facilitate the exchange of files between law firms and the VCF. The Drop Point is used for files that are not claim-specific, such as status spreadsheets and lists of claims in need of Private Physician information. Law Firms interested in using this feature should contact the VCF Helpline for assistance. Click here for the training materials reviewed at the May 14, 2014 CMS Training for Law Firm Users.
May 5, 2014
The following enhancements were made to the online system:
August 16, 2013
Updates were made to the Claimant portal to improve performance of the Eligibility and Compensation Forms so that the system is more responsive to a user’s actions. The performance improvements focus on the data entry in the forms to remove the lag after answering a question. You may experience some additional time loading the form initially or moving between tabs, but overall, the data entry of information within a single tab is faster. Please note that you should wait until the screen finishes "Loading..." before beginning data entry.
Several functional updates were also made to facilitate completion of the forms. These include:
February 14, 2013
The following updates were recently made to the online Personal Injury and Deceased Individual claim forms:
December 13, 2012
The Personal Injury and Deceased Individual claim forms have been updated to include the cancers that were added to the List of WTC-Related Health Conditions effective October 12, 2012. The updated forms are now available through the VCF’s online system. Please see FAQ 3.21 for details on how to add cancer to an existing claim.
The following updates were also made to the online system:
October 18, 2012
Click here for a list of major CMS enhancements that have been made since the system was launched in October 2011.
October 11, 2012
The following updates have been made to the VCF Claimant Portal: