Claims Management System (CMS) and Online Claim Form Enhancements

Updated: February 1, 2016


The Special Master understands that law firms representing multiple claimants face unique needs when using the online Claims Management System. In response to feedback received from law firms, several enhancements and new features have been added to the system to make it easier to use and more efficient for filing and updating multiple claims.

For information about CMS enhancements or for support using CMS, please contact the VCF toll-free Helpline at 1-855-885-1555.


February 1, 2016

Several changes were made to the system as a result of the VCF Reauthorization. Click here for details.


December 28, 2015

The Claims Management System was updated on December 21, 2015 with several enhancements. These include:

  • Claimant Portal text update to Compensation Part VIIC - Deceased Claims: We have updated the instructions about entering information for dependents so it is more clear.

  • Registration: If you are entering a registration without using Bulk Registration, you will automatically be taken to the first tab of the Eligibility Form once you submit the registration. If you are not ready to begin Eligibility, you can click “Claims Process” to return to the Claims Process screen.

  • Eligibility Form: When you submit an Eligibility Form, once you click through the pop-up boxes, you will automatically be taken to the first tab of the Compensation Form. If you are not ready to begin Compensation, you can click “Claims Process” to return to the Claims Process screen.

  • Amendments: If the claim does not have a submitted Compensation Form, the system will not let you amend the claim for Compensation. When you click to amend the claim, the Compensation Amendment button will be disabled. A similar change was also made to Eligibility Amendments – you will not be able to amend a claim for Eligibility if the Eligibility Form has not been submitted.

In addition, we have an important reminder: When editing a previously submitted form (Registration, Eligibility or Compensation), you MUST click “Save” or “Save & Continue” once you edit the information in order for it to save. Although you do not need to re-submit the form, you must click one of the “Save” options or the data will not be saved in our system.


August 31, 2015

The VCF has prepared a guide to assist law firms in using the new functionality that became available in the online Claims Management System in August 2015.


August 5, 2015

The Claims Management System was updated on August 5, 2015 with several major enhancements. These include reducing the number of required fields on the Eligibility and Compensation Forms, adding an option to amend a claim for non-economic loss, and providing a new way to amend a claim to add or change the information about the Authorized or Personal Representative. Click here for a complete list of enhancements that became available on August 5, 2015.


July 14, 2014

The Claims Management System was updated on July 14, 2014 with enhanced email notifications.

The first update was made to the email that confirms a file upload. The email will be sent directly after the upload occurs and will indicate the specific claim to which the file was uploaded and the document category selected to identify the file. This email will be sent to the user who uploaded the file.

The second update adds a new email notification when the VCF uploads outgoing correspondence to a claim. This email will be sent to the claim owner and will include the specific claim number to which the correspondence was added. These emails are batched and sent once each day even if more than one letter has been uploaded to the claim on that date. Only the user who initiated the claim through the website (i.e., the claim owner) will receive the email. Please contact the VCF if you need to change the claim owner on a claim.

To view correspondence uploaded by the VCF, log in to the claim and select the "Claimant Search" tab. Click on the "View Details" icon and then the "Outgoing Correspondence" tab.


July 10, 2014

Changes were made to the drop down list of document types that appears when you upload documents to a claim. The document type “Appeal Request Form and Pre-Hearing Questionnaire” has now been separated into two document types: “Appeal Request Form” and “Pre-Hearing Questionnaire”. Please upload these documents separately using the specific document type for each form.


May 16, 2014

The Claims Management System now includes a "Law Firm Drop Point" to facilitate the exchange of files between law firms and the VCF. The Drop Point is used for files that are not claim-specific, such as status spreadsheets and lists of claims in need of Private Physician information. Law Firms interested in using this feature should contact the VCF Helpline for assistance. Click here for the training materials reviewed at the May 14, 2014 CMS Training for Law Firm Users.


May 5, 2014

The following enhancements were made to the online system:

  • New functionality has been added to amend a claim that is under review or has been decided. The system now allows you to claim additional conditions or amend the compensation claim. New, simplified forms have been created to make it easy to submit the amendment.

  • Changes were made to the Claimant Search feature so it will no longer show the default claim if "Enter" is clicked when searching. This change resolves the issue documented in an email sent to all law firms in April.

  • The online Personal Injury and Deceased Individual claim forms were updated to include Prostate Cancer and the revised WTC Health Program definitions for Rare Cancer and Childhood Cancer.


August 16, 2013

Updates were made to the Claimant portal to improve performance of the Eligibility and Compensation Forms so that the system is more responsive to a user’s actions. The performance improvements focus on the data entry in the forms to remove the lag after answering a question. You may experience some additional time loading the form initially or moving between tabs, but overall, the data entry of information within a single tab is faster. Please note that you should wait until the screen finishes "Loading..." before beginning data entry.

Several functional updates were also made to facilitate completion of the forms. These include:

    1. Defaulting to the United States in the country field and displaying the United States as the first selection in the country pick list

    2. Separating outgoing correspondence (i.e., correspondence sent by the VCF) from documents submitted by claimants into two different tabs
    3. Adding calendar controls to assist with the entry of dates on the forms

February 14, 2013

The following updates were recently made to the online Personal Injury and Deceased Individual claim forms:

  • In the section for physical injury designation on both the online claim form and the printout from the system, the boxes for both "Primary Cause" and "Contributing Cause" have been removed

  • Medical providers assigned to a specific "Other" injury will now display in the printout of the claim form

  • Exhibit 1 to the Compensation Form - the Social Security Administration Consent for Release of Information and Request for Social Security Earnings Information - is now available through a link in the Exhibits section of the online Compensation Form or you may access it here.


December 13, 2012

The Personal Injury and Deceased Individual claim forms have been updated to include the cancers that were added to the List of WTC-Related Health Conditions effective October 12, 2012. The updated forms are now available through the VCF’s online system. Please see FAQ 3.21 for details on how to add cancer to an existing claim.

In addition to adding cancers to the list of conditions in Part III of the Eligibility Forms, attorneys will notice several other changes and updates aimed at simplifying and streamlining the claim forms. These include:

  • The capability to list more than one attorney for each claim and to designate a “Primary Attorney Contact” in those situations

  • Simplified identification of who should receive correspondence from the VCF related to the claim

  • Clarification and streamlining in the sections about prior VCF claims and September 11th-related lawsuits

The following updates were also made to the online system:

  • When multiple “Other” conditions are selected on the claim form, claimants can now answer the questions individually for each “Other” condition

  • Expanded the view so that all injuries are displayed in the list when more than 10 are entered

  • Revised the display for date of birth on the Registration screen


October 18, 2012

Click here for a list of major CMS enhancements that have been made since the system was launched in October 2011.


October 11, 2012

The following updates have been made to the VCF Claimant Portal:

  • Answer to Part VII question "Has any government agency, insurer, or physician made a determination with respect to the Claimant's disability?" will save properly when the selection made is "State/Municipal Gov't Entity (e.g., FDNY)"

  • Added line to the attestations print form for Sections D and G even if there is no date entered online for that attestation. Specifically, the line "Executed on this ____ day of ____ 201_" will be displayed

  • Answers to follow-up questions in Part III of the claim form will now save properly when multiple “other” injuries are selected