TRAINING VIDEO TUTORIALS

The Fund has developed the following four videos to assist you in the electronic filing of your claim. The videos provide guidance for completing each portion of your Personal Injury or Death claim. We hope the tutorials are informative and helpful in completing your online claim. If you have any questions during the process, please call our Helpline at 1-855-885-1555 or visit our Frequently Asked Questions.


Please note that the quality and speed of the videos is dependent on several factors, including the strength of your Internet connection, specific browser type and version, and your operating system. The videos may take several minutes to download. We apologize for any inconvenience you may experience when watching the videos.


Click on the link below to access the selected video. Click on the arrow in the center of the video title to start playing the video.


Welcome Message

Special Master, Sheila Birnbaum

Length: 03:43


The “Welcome Message” from Special Master Sheila Birnbaum includes background on the September 11th Victim Compensation Fund, provides important reminders for all claimants and introduces the video training resources.

Getting Started

Length: 06:22


The first tutorial video, titled “Getting Started,” provides an overview for completing your claim online. This video is recommended for all individuals beginning the claims process and includes tips to help you successfully navigate the system.

Completing Your Registration

Length: 05:15


The second tutorial video, titled “Completing Your Registration,” provides an overview of the different sections of information and required fields for completing and submitting your Registration electronically.

Completing Your Eligibility Claim

Length: 22:06


The third tutorial video, titled “Completing Your Eligibility Claim,” provides an overview of each section of the claim and the required fields for completing and submitting your Eligibility claim electronically. This video reviews the required documentation necessary to complete your claim, along with step-by-step instructions for uploading your documentation to the claims system.

Completing Your Compensation Claim

Length: 23:47


The fourth tutorial video, titled “Completing Your Compensation Claim,” provides an overview of each section of the claim and the required fields for completing and submitting your Compensation claim electronically. This video reviews the required documentation necessary to complete your claim, along with step-by-step instructions for uploading your documentation to the claims system.




Welcome Message

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Getting Started

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Completing Your Registration

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Completing Your Eligibility Claim

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Completing Your Compensation Claim

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